Welcome to 21st Century IR

Michael Dell said to Bloomberg in July "We have an enormous opportunity in front of us, but it will require some changes''.  Dell Shares, our new investor relations blog is among those changes and opportunities. It's an exciting initiative for all of us on the Investor Relations team. 

It is an opportunity for us to go beyond posting information on the investor relations section at dell.com and to be accessible and available, share perspectives and build and maintain relationships with our investors, potential investors and anyone and everyone who is interested in joining the conversations here.

Dell Shares is not just about us and Dell financial information.  It is also about you. Relationships are two way streets with shared benefits and responsibilities.  So, we expect to listen and learn from you - our investors and those participating in this journey. 

Twenty three years ago, Dell was founded on the premise that direct relationships with customers was a tremendous competitive advantage.  It was and still is.  To keep growing and meet changing markets, however, Dell's businesses are also expanding into other sales and distribution channels. 

So it is with communicating to investors.  While we speak to thousands of current and potential investors every year using traditional communications tools, this is an evolution to communicate using some of the web-based tools that foster more interaction. To keep growing and enhance our relationships with investors and others who might be considering our stock, we see that markets, information sources and how people want to interact are changing.  Credible and relevant organizations today are taking advantage of technology and the Web to share information and connect directly with customers, suppliers, employees and other stakeholders.

There is no reason we shouldn't take advantage of these trends and reach beyond the traditional media and analysts to connect directly with investors or others interested in our company.  Dell's direct business model and the work of our colleagues demonstrate the value of our direct relationships with our customers.  It is part of our corporate DNA and an asset to the company.  Therefore, Dell Shares is about Investor Relations at Dell expanding beyond the traditional approaches to IR with a view to being involved in direct relationships with our shareholders and potential shareholders. 

You may have already seen the fruits of our early efforts in the form of our new IR RSS feeds, email alerts, investor tools, and other innovative programs.  Dell Shares keeps us moving forward.  We expect to not just push out information, but to share perspective and understandings.  We hope that means that the information will be given context and meaning, that it becomes more digestible and accessible, that you can share the information, perhaps we could say we want to democratize financial information beyond just filing public data.  While we urge you to review the Dell Shares and Dell Online policy statements, you can expect timely posts from the IR team (and sometimes company executives) on business performance and strategy.

We'll also post your comments and questions, which we'll respond to- where appropriate - in a timely manner. Dell Shares is a new effort, maybe among the first in the industry, to establish an Investor Relations blog that not only increases the flow of information, but also opens up a dialogue.  As Michael Dell recently noted  there are conversations going on about us all the time and we want to be part of those conversations -- to listen, to learn and to contribute.  We hope Dell Shares will be among your choices of places to come for perspective and commentary on Dell. 

Sometimes, however, we may be quiet, as there are periods of the quarter and various topics we can't talk about, such as forward looking statements or non-publicly disclosed information (see RegFD).  We hope you will understand some of the constraints and legal obligations that may, from time to time, limit our commentary.  Also, have a little patience with us, because some of these limitations may also slow us down as we learn and sort our way through this new field. 

However, we do want you to seize this opportunity and take on the responsibility to educate yourself and become an informed and knowledgeable Dell investor. Ideally, this blog will serve as an additional source of information to your own informed and sound financial decisions.

We look forward to making Dell Shares an example of an unfiltered view of company strategy, performance, and results and place where direct shareholder relations are strengthened.  We also hope Dell shares offers you a great place to become more informed as an investor.

As Michael Dell said to Bloomberg on winning back investor confidence ``it will take as long as it takes...we are making investments, investments we believe will be required for the long term. We are not looking to do something in the short term that will dramatically improve our results but cause a problem later on.''

Dell Shares is also about an investment in the long term that will dramatically improve our direct relationships with our owners and the information you have to make informed financial decisions.  We are excited about the journey we are embarking on with you.

We look forward to hearing from you.

Comments  Comment RSS Feed

 Welcome to the blogosphere, as they say.  I look forward to seeing how Dell Shares evolves.

Yes, welcome! It's going to be an interesting journey, but there are many who will be cheering you on. Thanks for breaking the ice.

P.S. Please nix the click-thru disclaimer. It's really not necessary and it doesn't prevent people who have not agreed to its conditions from getting the information in other ways. Besides the "Terms & Conditions" button above right is pretty prominent, although it should probably say something like "Legal Stuff You Probably Won't Read."
 

Dell IR said:

Thanks for the feedback Dominic, and the suggestion to rename the T&C section is great.  We’d love to present the disclaimer differently, but we feel this is the most prudent approach for now….and you’ll only have to accept the T&C once a month.

Praneeth said:

Good luck..no other company adopted social media in business as Dell did.

 If acknowledging a disclaimer is the price of access, I'm fine with it. In my case, though, it will be presented almost every time I visit because my browser is set to clear cookies after each browser session. You might find that other investors follow similar practices due to the fact that some companies -- not Dell -- use cookies to identify and track what analysts and investors do on their sites without their knowledge.  There's also growing public awareness that clearing cookies is a good practice if you value privacy. This week's call for a Do Not Track list is an example. Again, your cookie that remembers when people have  accepted the T&C isn't one of the bad ones. It's actually a clever and useful one. But browsers don't give users the ability to clear just the bad ones. You have to clear them all.

And I will ask this: Does that disclaimer precede Dell's communications with investors via the phone, in person, news releases or via email? So why is this channel any different? I think the answer is "because this is a new channel and there are no established norms for it in an investor relations setting." And that's a good answer.

I'm making a point about this only because Dell is the first to offer an IR department blog. Many companies will be looking to you as the model.  And many will probably assume they have to have a "wrapper disclaimer," too. I just want to get out there that the disclaimer isn't a regulatory requirement. It's a discretionary practice and other companies should not  copy it without first thinking it through. There may be other ways to do it.

Sorry to use this comment thread to raise this topic, but as you say in the above post, this is new territory for investor relations. Your practices are going to be the model for many other companies.

It's really good to see a company as big as Dell taking such a significant step.

Blogging has shown its potential as a tool for breaking down traditional methods of communication, and it will be interesting to see how that applies to something as heavily regulated as the stock market.

It definitely is a challenge, and I hope that Dell really looks to use this as an investor tool and not just as another form of PR or a propaganda channel. 

Congratulations on committing to the time and responsibility of engaging this medium.

Your initiaitve will add weight to a tipping point for online investor relations as is it moves from inert to dialogue.

 

Congratulations to the entire Dell IR team on the launch of your blog.

An innovative concept for an innovative company. I wish you all the success and look forward to further posts.

Anil

Michael Pollock said:

As a 20-year investor relations practitioner I applaud the introduction of Dell Shares and urge you to continue with your efforts to step into 21st Century IR.  With the rest of the world now focusing more and more on social networking, the blogisphere and other "new media", I totally support your efforts toward more visibility with your shareholders, potential shareholders and customers.  While naturally concerned about Reg FD and realizing that you will probably have to tread lightly about what you can say new beyond an earnings release or conference call, I still believe this is a very progressive step.

Broc Romanek said:

Great idea to get out front and interact with shareholders (and potential shareholders) via a blog - congrats!

I agree that a click-through disclaimer is overkill. As an IR professional, you are more likely to be conscious of what you should - and should not - communicate on a blog. Conversely, Dell has other blogs without this disclaimer fronted by employees that are less likely to be as compliance sensitive.

BOBBI said:

IT JUST AMAZES ME THAT MICHAEL DELL AND THOSE ON THE COMPENSATION COMMITTE DO NOT WANT SHAREHOLDERS TO RECEIVE A DIVIDEND.  WHEN THEY GET A LARGE SALARY, BONUS, OPTIONS AND THEY ARE ASKING FOR INCENTIVE.  GIVE ME A BREAK AFTER ALL THE YEARS I HAVE HELD ON TO DELL AT A FINANCIAL LOSS--THERE IS NO REASON NOT TO SHARE MONIES FOR YOUR SHAREHOLDERS.  YOU WANT TO PUT MONEY BACK INTO THE COMPANY TAKE IT OUT OF YOUR MONIES.  BUT STOP USING THAT STATEMENT AS A EXCUSE. MR. LAFLEY FROM P&G PAYS HIS SHAREHOLDERS A DIVIDEND.  THERE IS NO INCENTIVE FOR US TO KEEP THE STOCK.  YET YOU ARE ASKING FOR THE MOON AND THE MONIES YOU PAY YOUR DIRECTORS IS A BIGGER JOKE.  TRY LIVING ON SOCIAL SECURITY LIKE I HAVE TOO.  DELL WAS SUPPOSE TO BE MY SAVINGS NOT MY LOSS. 

I just noticed that the click-thru disclaimer has been disabled. It would be helpful to know how that decision was reached to close the loop on the topic.

Perhaps you can respond here or send me an email and I'll blog about it.

Thanks.
 

Lynn A. Tyson, VP - Investor Relations said:

@ Dominic Jones

True IR blogs are still a rarity and so we find ourselves continually forging some new ground with ours.  The disclaimer actually impeded people’s ability to reach the blog so we have removed it.

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