Dell Driving Actions to Enhance Competitiveness and Optimize Operations

I know that sounds like a mouthful, so let me take a few minutes to discuss what we announced today.  In May of last year, we announced we were taking steps to improve the competiveness of our operating model, profitability and cash flow.  Restoring competitive advantage means fixing things in our business that will allow us to provide even more value to our customers - and investing in things that will allow us to deliver better and more products and services to our customers around the world.  

Improving profitability means just that and this can be achieved by improving our cost position which is embedded in cost of goods sold (COGS) - like designing products that have the right features for our customers - things they want and value.  Operating expenses (Opex) is also a part of profitability and we believe we can do a better job of managing these expenses - things like reducing headcount (net of acquisitions) and moving more of our people to front line positions - positions that actually touch the customer.  And when you generate profits - cash flow follows.  At least this is the case for Dell.  On an annualized basis we typically generate operating free cash flow in excess of net income - so the more net income we generate - the more cash we generate.  And at the end of the day it's cash that fuels shareholder value.

So in our press release we said we believe we have a $3 billion opportunity to reduce total costs - this includes both COGS and Opex.  Now this does not happen over night.  In fact we said we believe it will take three years to achieve an annualized savings of $3 billion.  This means that before you adjust for growth, we believe our costs at the end of our fiscal 2011 will be $3 billion lower than at the end of fiscal 2008.   A company can do several things with this benefit.  They can use it to strengthen their competitive position and invest back into their business which helps drive growth, they can use it to improve profitability, or they can do both.  We will use it for both - and the split will depend on a variety of things including marketplace dynamics and our growth initiatives.

In our release we also announced that we will be closing our desktop manufacturing in Austin, Texas.   Over the last three years, driven by the massive shift in customer preference for notebooks - especially among consumers, industry forecasts for the rate of growth of desktops have declined from 10.8 percent to 3.6 percent.  And the desktop to notebook mix in the U.S. has declined from a 70/30 split in 2005 in favor of desktops to a 50/50 split today.  Our fiscal fourth quarter of last year reflects this change as we grew notebook units year over year by 37 percent and desktops by 10 percent.

Lastly - in our release we announced we would undertake a strategic assessment of ownership and operating structure alternatives for our Dell Financial Services financing activities.  And that this assessment will primarily focus on the consumer and small/medium business aspect of this business.  We acquired the remaining 30 percent of DFS from our partner, CIT, in December of last year. 

There is a lot of concern out there right now about the credit markets and we've been getting a lot of questions so let me clarify two things relative to Dell. 

First, our assessment of our DFS business is unrelated to what is going on right now in the credit markets - we completed the acquisition and so the natural next step is to pursue our strategy, simple as that.  Many companies - GE and Target - to cite recent examples - often assess the ownership structure of their financing companies.  In our case we are primarily evaluating three key things:  (1) can DFS provide even better and most robust product offerings to our customers, (2) can we accelerate the investments we are making in DFS and, (3) are there more efficient ways to fund DFS.   Our assessment may result in no change, or a sale to or partnership with a fully dedicated financing company.

Second, relative to our consumer financing receivables - less than 20 percent of our net customer receivables - or $1.6 billion - were to subprime customers.   This percentage is similar to what it was in our fiscal third quarter.  Based on our assessment of these customers financing receivables and the associated risks, we believe we are adequately reserved.  If you are interested in this topic I encourage you to read Note 2 Financial Instruments, and Note 6 Financial Services of our Fiscal 2008 10K that we filed today.

To get an update on all of the initiatives we have underway at Dell - I encourage you to listen to our equity analyst meeting which will be held in Round Rock, Texas on Wednesday April 2nd and Thursday April 3rd.   You can reach the web cast and accompanying slides via this link: Dell Analyst Meeting.  If you can't listen right away - it will be up on our web site for a while.

Comments  Comment RSS Feed

James said:

Can you elaborate on the desktop manufacturing closure?  Specifically, will the plant be repurposed for notebooks or servers?

Lynn A. Tyson, VP - Investor Relations said:

@ James

This plant will be closed.

J Steed said:

This press release seems to skip or neglect how this downsizing will effect employees (Both Dell and Contracted) in other locations besides Austin.  Was this an oversight or purposeful so as not to alarm other communities.  I am sure that this release in its lack of detailed information can do nothing but alarm the other communities that have Dell plants within them.

FMR7155 said:

The press release uses the word "additional" $3B in savings from new initiatives and that connotes that this is savings over-and-above those from the planned 10% headcount reduction announced last May.  Is that correct?  Was the savings from the 10% RIF ever quantified?  Is the plant closure included as part of the 10% RIF or this this in the new $3B announced yesterday?

 

Thx,

Lynn A. Tyson, VP - Investor Relations said:

@ FMR7155

Hopefully by now you've had a chance to review the information from our analyst meeting earlier this month.  The $3bn is a combination of three things (1) improvements in product cost and procurement, (2) operating expenses - which include the ten percent reduction in headcount and, (3) manufacturing and logistics - which includes the announcement we made about the Austin desktop manufacturing line.

ed said:

It would be interesting to know where the desktops will be manufactured.  If this is just an excuse to move lots of American Jobs to somewhere offshore then BAD Dell.  Taking the percent change in buying habits a reduction in force would make sense.  Just shuttting down operations and opening somewhere else could very well have problems with supply, quality and service.  Is this a repeat of moving customer service to India?

ed said:

It would seem to me that closing the Austin facility is a little harsh considering that desktops are at least 50 % of sales.  If this is just an excuse to end American jobs and send them overseas (China) then I can only say BAD Dell.  The last time Dell tried this was with customer inservice in India.  As an IT professional recommending systems to various customers I can onlly say ths is now a wait and see proposition as there are lots of chances for quality to fall and Lenovo and others are waiting in the wings.

Lynn A. Tyson, VP - Investor Relations said:

@ Ed

As a point of reference – desktops are 32 percent of our revenues not "at least 50%" – down from 34 percent in FY 2007.  We report this number each quarter. From 2004 to 2007, industry growth in desktops has slowed from 12.6% to 4.6% while notebook growth has risen from 23.7% to 33.8%.

Nitin said:

It great that Dell is working to modify its current business model. But, the one thing that drives shareholder value is competitive advantage. With the direct business model with just in time manufacturing and high inventory turnover, Dell had an obvious competitive advantage over competition. But, now that Dell is going into the retail channel in the same way as others, there won't be much of an advantage left. Where does Dell expect to create the so called 'franchise value' to be able to achieve profits to higher than the required return on or cost of capital?

Dell probably needs to invest more in research to stay ahead of competition.

john said:

Now that Dell is going into the retail channel in the same way as others, there won't be much of an advantage left.

Chetan said:

DeLL has reached to more than 12000 retail stores by this qtr end; This took you around 2 qtrs to reach this milestone. In these two qtrs, your raw material inventory has increased quite robustly as compared to your finished goods inventory. You said it is due to the srategic buys you have been doing in these qtrs. It seems you don't have much inventory with the channel considering HP has around 4-6 weeks inventory with the channel. How are you guys managing to keep a check on the channel inventory. Also, in the conference call, Michael mentioned that you have been shipping in small lots

So how are you guys attaining the supply-chain efficiency considering the logistics cost involved by shipping in small lots?

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